Returns
Updated November 8, 2026
You have ten days to ask for a return. It starts with an email, not a parcel: we look at it with you before anything is sent back.
Ten days
The ten days run from the day the parcel reaches you, not from the day you ordered.
After ten days, write anyway. We read everything. We just do not promise anything past the window.
Write before you send anything back
An email to admin@sledglow.com, with your order number and what is wrong. A photo helps, when it is something you can see.
Do not ship anything before you hear back. A parcel that arrives unannounced cannot be matched to an order, and there is nothing we can do with it.
We look at it together
Every request is handled one at a time, with you. We tell you what to do, and what applies to your case, before you move.
It is a conversation rather than a form on purpose: a one-product shop can afford to answer every person.
What the law already gives you
This policy adds to the rights the law gives you. It does not replace them and does not reduce them.